Our Business Terms

Business terms – Delivery from County Supplies stock

Prices
Prices for stock items in the Catalogue apply from 1 April to 31 March annually. We reserve the right to adjust prices up or down in the event of extraordinary or unforeseen circumstances.

Delivery Charges
No carriage or small order charges will be made, on deliveries of our stock items.

Bulk Buying Discounts

Discounts are available for bulk purchases of selected products. These discounts apply to individual orders for delivery in one drop to a single delivery point specified by the customer and will be applied to the invoice.

Delivery Checking
All customers will be asked to sign the driver's delivery schedule as proof of delivery before the driver leaves their premises. Customers should check all parcels thoroughly and empty all cartons before reporting discrepancies.

Delivery discrepancies of stock must be reported to County Supplies within 5 working days of delivery. To report discrepancies please use our online query form.

Our Drivers are not permitted to accept oral discrepancy reports.

Return of Stock for Credit or Replacement
Goods are considered eligible for free collection and credit/replacement if they are:

faulty
of current stock
in original packaging and in a condition suitable for re-sale
have been delivered within the previous 3 months (or within the guarantee period in the case of faulty goods)
consist of complete units of issue

To report discrepancies please use our online query form. A collection note will be issued and a County Supplies driver will pick up the goods when they next call.

Faulty goods
Faulty goods should be reported within the guarantee period. Repair or replacement will then be arranged.

Updating Customers
Products may change during the lifetime of the catalogue. Amendments, additions and deletions to the products described in the catalogue appear in the Catalogue Updates which are published monthly on this website.

VAT Liability
Prices are exclusive of Value Added Tax. Supplies to our External Customers are subject to Value Added Tax at the Standard Rate.

Payment Terms
For Internal Customers all charges will be automatically routed through SAP.

External customers ordering through County Supplies Online will have the option to pay by credit/debit/procurement card at point of order. Alternatively, customers can opt to receive an electronic invoice, payment of which should be made to County Treasurers within 30 days of the invoice date.

For external customers in Southampton and Portsmouth not using County Supplies Online a paper VAT invoice will be issued and should be cleared for payment within 30 days.

For all other customers a VAT invoice will be issued and payment should be made to the County Treasurer within 30 days of the invoice date. Invoices can be made by cheque or by credit/debit card at www.epayments.hants.gov.uk/invoicepayments quoting your invoice number, postcode and address.

Goods For Personal Use
County Supplies cannot supply/sell equipment or materials to private individuals for personal use.

Further Information
For further information or clarification of our Business Terms for goods delivered from stock please contact the Customer Services Team on Winchester (01962) 826999 or e-mail county.supplies@hants.gov.uk

Business terms – Direct Supply

Ordering: Be Sure To Quote The Contract Reference Number
To ensure customers benefit from the advantageous contract price, and are protected by the Contract Terms and Conditions negotiated with the supplier, they should always quote the Contract Reference number on orders.

Prices
Prices for Direct Delivery products may be subject to change at any time during the life of the Catalogue in line with price increases, or decreases, from manufacturers and distributors.

Prices quoted in the Catalogue are exclusive of VAT.

Delivery Times
Customers should contact the supplier for advice and information on delivery times.

Delivery Checking and Reporting Discrepancies
Suppliers' consignments should be checked thoroughly and all cartons emptied before reporting discrepancies. Damage or shortages must be reported direct to the supplier within the supplier's stipulated time limit.

Payment
Where an order for goods or services is placed with a supplier, the Customer shall be responsible for the settlement of the Supplier's invoice within the stipulated payment period.

Goods For Personal Use
County Supplies cannot supply/sell equipment or materials by direct delivery or call-off arrangements to private individuals for personal use.

Conditions Of Contract
Direct Delivery purchasing arrangements are made by County Supplies, CBC and Pro5 in accordance with Hampshire County Council's Contract Standing Orders.

Payment Terms
For Internal Customers the County Council's Charter of Service applies. The Charter states that the Council's policy is to make payments within 30 days of the invoice date unless other contractual conditions apply.

For External Customers who receive invoices direct from suppliers it is expected that the relevant payment terms will be respected.

Service Charges
County Supplies is a self-funding unit of Hampshire County Council. It does not operate for profit, but must recover the costs of its operations. By using these direct delivery/call-off arrangements the customer agrees to the County Council arranging framework contracts on its behalf and receiving an arrangement fee from the supplier of the goods, services and/or works as consideration.